State Farm® Insurance Agent Josh Hemphill
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Marvis Strickland
May 23, 2025
5
out of
5
rating by Marvis Strickland
"I was very satisfied with our service. We were on I-75 with a flat tire on a 45 degree incline and it was easier and safer to let a professional change the tire, with the semi’s coming by shanking the entire car. From start to finish it took about 1 1/2 hours. It was all accomplished through the State Farm App."
Samuel Braga
May 7, 2025
1
out of
5
rating by Samuel Braga
"Review for State Farm At first, I was very happy with State Farm. However, my experience drastically changed after I purchased a life insurance policy. Before signing up, I asked many detailed questions to ensure the policy would meet my needs. Unfortunately, after enrolling, the terms and service were not what I was led to believe. Canceling the policy was extremely difficult, and I ended up losing approximately $1,000 with no refund, despite being misled. In addition, I signed up for a paperless auto insurance policy because I have limited time to check physical mail. I made it very clear that I preferred and expected communication and notifications to be sent electronically. Despite this, communication was almost nonexistent. I was later involved in a car accident and, although I had been making partial monthly payments toward my premium (which should have kept some level of coverage active according to typical industry standards), State Farm denied my coverage. I was left to cover car payments, insurance payments, rental costs, and tow truck fees all out of my own pocket, with zero assistance from State Farm. It has now been over three months, and I am still financially and mentally drained dealing with this situation. I have documentation of all communications, payments, and policy agreements, including my request for paperless correspondence, which were not honored. I am posting this review to hold State Farm accountable until this situation is resolved properly. Customers deserve transparency, honesty, and respect — especially when it involves important financial and legal protections like insurance. Quick update My experience with State Farm has been extremely disappointing and unnecessarily stressful. It started with a life insurance policy I purchased after being misled by a local representative. What was described to me during the sale turned out to be very different in practice. After much effort, I was finally able to cancel the policy, but it shouldn’t have been such a difficult and unclear process. More critically, I've been dealing with an auto insurance issue following a car accident in January 2024. Despite making consistent monthly payments (and having proof), I was informed that my policy was not active — which is alarming and confusing. I had opted into electronic communications, as I rarely use physical mail, yet I received no meaningful updates, warnings, or communication about the status of my policy. Even more concerning is that State Farm continued to accept my payments while providing no clear coverage status and no support. I’ve had to pay for my damaged car, monthly insurance, and rent a vehicle out of pocket for over 3 months, with no reimbursement or assistance. Update 3 Recently, I was contacted by a representative from the corporate life insurance side, which I appreciate. However, the auto insurance situation remains unresolved, and continues to cause financial and emotional strain. I was told I’d be contacted last week — but I’ve received no follow-up or effort to address the rental issue or clarify my coverage status. I’m sharing this not to cause harm, but in hopes of receiving proper attention and accountability. I’ve honored my responsibilities as a customer, and I believe I deserve clear communication, fair treatment, and basic support — especially during a time of need."
We responded:
"Thanks for reaching out Samuel. I will pass this communication on to State Farm directly for them to add to your file that they have been working with you on. I have verified that State Farm did send you the refund on the life insurance that you decided to cancel after the policy had issued. We are showing a check uncashed. If you can confirm this one was never received, we can have it re-issued from corporate as it comes from them not our local office. I know you worked directly with our claim's department on your claim for the most recent accident and based on notes from corporate that resulted in not being covered due to the policy cancelling for non-payment. I know they shared with you the correspondence sent prior to the cancellation and following through text, email, and mail. My local office takes it a step further in reaching out as we did and shared with you prior to the cancellation. We are available and willing to connect you to our claim's department if you need anything further or have anything further to add. I can say with my history being with State Farm since 2007, that we will do everything in our power to pay a claim if we can validate that the coverage was there. "
Ricky Staples
May 3, 2025
5
out of
5
rating by Ricky Staples
"Josh and his team are always ready to help with anything I need. They always have an answer and great suggestions to make my insurance dollars go farther and coverage greater!"
We responded:
"Thank you for your wonderful review Ricky! We're so glad to hear that our team has been able to provide you with the support and guidance you need. It's our goal to help our clients maximize their coverage while getting the most value from their insurance. We truly appreciate your trust in us and are always here to assist you whenever you need."
Jean Winstead
April 24, 2025
5
out of
5
rating by Jean Winstead
"Recently, I went over all of my insurance policies with Justin. He was very knowledgeable and was able to add additional coverage for my new garage. He never tried to get me to pay for more coverage than I needed. He actually took one thing off of a policy that I did not need and saved me some money. It was a pleasure working with him. I highly recommend Josh Hemphill and his employees."
We responded:
"Thank you for sharing your positive experience Jean! We're so glad to hear that Justin provided you with knowledgeable guidance and helped you find the right coverage for your new garage while also saving you money. Your recommendation means a lot to us! If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help!"
Jennifer Wilson
April 23, 2025
5
out of
5
rating by Jennifer Wilson
"Great team to take care of insurance needs!"
We responded:
"Thank you so much for your kind words Jennifer! We're thrilled to hear that you had a positive experience with our team. Our goal is to provide the best service possible for all your insurance needs. If you have any questions or need assistance in the future, don’t hesitate to reach out. We appreciate your support!"
Andrew Henderson
April 23, 2025
5
out of
5
rating by Andrew Henderson
"Love State Farm! Great people👍"
We responded:
"Thank you for your wonderful review Andrew! We’re so glad to hear that you love State Farm and appreciate our team. Your support means a lot to us! If you ever need anything or have questions, we’re here to help. Thanks again! 👍"
Joe Perrock
April 23, 2025
5
out of
5
rating by Joe Perrock
"Quick and thorough response to our tornado damage claim."
We responded:
"Thank you for your feedback Joe! We're glad to hear that we could respond quickly and thoroughly to your tornado damage claim. Our team is dedicated to providing the support you need during challenging times. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!"
Guy Henry
April 17, 2025
5
out of
5
rating by Guy Henry
"Took time with me very satisfied"
We responded:
"Thank you for your kind words Guy! We’re delighted to hear that you felt taken care of and satisfied with your experience. Our team is dedicated to providing personalized service, and it’s great to know that we met your expectations. If you need anything in the future, please don’t hesitate to reach out!"
eva wemmitt
April 16, 2025
5
out of
5
rating by eva wemmitt
"I was very impressed with Justin Dutcher. He was so friendly and very knowledgeable. Thank you State Farm for caring."
We responded:
"Justin always goes above and beyond when it comes to helping our customers! He is a great asset here at JHSF and we are so glad he was able to help you! Thanks for the positive feedback!"
dwayne cook
April 10, 2025
5
out of
5
rating by dwayne cook
"Brad Winkle was amazing to work with. Every single detail was completed in one visit, with auto payment set up. He saved me money, got better coverage AND talked sports in the mean time! Great experience- wish I ran into you much earlier! Thank you Brad."
We responded:
"Thank you so much for your fantastic review Dwayne! We're thrilled to hear about your positive experience working with Brad. It's great to know he was able to save you money and provide better coverage while making the process enjoyable. We appreciate your kind words and are glad you chose us. If you need anything else in the future, don’t hesitate to reach out. Thanks again!"
Amie Abram
April 8, 2025
5
out of
5
rating by Amie Abram
"Josh is our SF agent and has been since 2019. As we settled into the community not only has he been great to work with personally - he & his team are very active in the community. Like a good neighbor “Josh & his team are there” couldn’t be more true. From community events to school events they step up and invest in what makes a community great- it’s volunteers. Thanks Josh and team for making your career MORE than insurance."
We responded:
"Thank you so much for your wonderful review Amie! I’m truly grateful for your kind words. Being your agent since 2019 has been a rewarding experience, and I love being involved in the community alongside my team. We believe in giving back and supporting the events that make our community special. It means a lot to me that you see our efforts as more than just insurance. If you ever need anything, please don’t hesitate to reach out!"
Moses Goncalves
April 7, 2025
5
out of
5
rating by Moses Goncalves
"Very helpful Excellent service!"
We responded:
"Thank you for the positive feedback Moses! I'm glad to hear that you found our service helpful and excellent. If you have any questions or need further assistance, feel free to reach out. We’re here to help!"
jose sanfiel
April 7, 2025
5
out of
5
rating by jose sanfiel
"Lilian was very helpful and attentive. Got my quote very quickly and the cost was competitive to the other quotes I received, which is why I accepted."
We responded:
"Thank you so much for your kind words Jose! We're thrilled to hear that Liliana was able to assist you promptly and that you found our pricing competitive. Your satisfaction is our top priority, and we appreciate you choosing us. If you have any further questions or need assistance in the future, please don't hesitate to reach out!"
Angela Dew
March 31, 2025
5
out of
5
rating by Angela Dew
"Josh and Abi are wonderful to work with!!!"
We responded:
"Thank you for your kind words Angela! We're so glad to hear that you had a great experience working with us. They truly go above and beyond for our customers. If you need anything else or have any questions in the future, please feel free to reach out. We’re here to help!"
Joe Weber
March 18, 2025
5
out of
5
rating by Joe Weber
"I've had State Farm since I was 16yrs old. Now, 50yrs old, I've had my share of agents and will say that Josh & Michelle are awesome and will work for you! A minor issue with my Subaru windshield getting hit by a rock turned into a 2 month issue with my previous state farm agent because of oem vs aftermarket glass. The glass company, ended up breaking my camera and a few other items, but Josh & Michelle went to bat with them and got everything straightened including a rental for me quickly. These are the people you want to be giving your local business to and watch them succeed and grow. They go above and beyond to make the customer happy hoping that it will pay off for them in the end. I hope it does, because they are deserving. Very good, honest, straight forward and get the job done without handholding. Thank you Josh, Michelle and your team!!"
We responded:
"Thanks Joe, I appreciate your kind words and ultimately in the end it came down to just taking care of you. I greatly appreciate your business and patience throughout this process! Customers like you, get me fired up daily to take care of people. Thank you for your business and your trust in our team. Just know we will always battle for you and many other great customers!"
James Womack
March 17, 2025
5
out of
5
rating by James Womack
"Josh Hemphill office gets five stars with us. They turned a bad situation better through their customer service and willingness to go to bat for their customers"
We responded:
"Thank you for the fantastic five-star review James! We’re so glad to hear that our office was able to turn a challenging situation into a positive experience for you. Our team is dedicated to providing exceptional customer service and advocating for our clients, and it's wonderful to know that it made a difference for you. If you need anything in the future, please don’t hesitate to reach out. We truly appreciate your support!"
Theodore Cooper
March 15, 2025
5
out of
5
rating by Theodore Cooper
"Mr. Hemphill's agency is very knowledgeable and helpful in his his business wiht all the agents involved. I'm very satisfied in evry area he helped me to understand whst is good for my wife and I. Thank you."
We responded:
"Thanks so much Theodore! Our team here at JHSF is very knowledgeable and always ready to help customers find the right coverages for their home insurance, auto insurance, life insurance, etc. Thanks for working with our team!"
Deon Baker
March 12, 2025
5
out of
5
rating by Deon Baker
"Very professional and polite and made it as if it never broke , great job"
We responded:
"Thank you for your kind words Deon! We’re so glad to hear that you had a positive experience and that our team provided professional and polite service. It’s wonderful to know that it made a difference for you. If you need any further assistance, please don’t hesitate to reach out. We appreciate your feedback!"
Rose Cameron
March 7, 2025
5
out of
5
rating by Rose Cameron
"I did an annual policy review with Julie and it was a very smooth transaction. Julie made me aware of current changes and made a few suttle suggestions. No pressure, just an easy, friendly two way conversation. The meeting was short, friendly and most of all productive."
We responded:
"Thank you for taking the time to share your experience Rose! We're delighted to hear that your annual policy review with Julie went so smoothly. Our team aims to provide friendly and informative service without any pressure, and it's great to know that Julie was able to assist you effectively. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!"
Betsy Benson
February 17, 2025
5
out of
5
rating by Betsy Benson
"Lillianna is an outstanding insurance agent !! Very attentive to our needs, feelings & answers all our questions to our satisfaction. Offering alternatives if needed. She is just a special person !!"
We responded:
"Thank you for your wonderful review Betsy! We're so glad to hear that Liliana provided you with exceptional service and that she was attentive to your needs. It's our priority to ensure our clients feel understood and supported, and it sounds like Lillianna went above and beyond. We appreciate your kind words and look forward to continuing to assist you!"
Bridgett Sharp
February 10, 2025
5
out of
5
rating by Bridgett Sharp
"Thank you Justin from State Farm! You gave excellent customer service throughout the entire process!"
We responded:
"Thank you for your fantastic review Bridgett! We're thrilled to hear that Justin provided you with excellent customer service. Our team strives to make every experience smooth and enjoyable, and it's great to know we hit the mark. We appreciate your support and look forward to serving you again in the future!"
K Todd
January 14, 2025
5
out of
5
rating by K Todd
"Great service from Josh and his entire team. Liliana has been very helpful with insurance review. Always courteous and friendly by phone or in office."
We responded:
"Thank you for your fantastic review! We're so glad to hear that you received great service from Josh and the entire team. It’s wonderful to know that Liliana has been helpful and consistently courteous, both over the phone and in person. We truly appreciate your feedback and look forward to continuing to assist you with your insurance needs!"
Linda Fitzpatrick
January 9, 2025
5
out of
5
rating by Linda Fitzpatrick
"I have been thrilled with Agent Liliana Lopez. She may the the most efficient and knowledgeable agent I have ever worked with and I’m not a young person 💕💕💕"
We responded:
"Thank you so much for your wonderful review Linda! We’re thrilled to hear that you had such a positive experience with Agent Liliana Lopez. Her efficiency and knowledge truly set her apart, and it’s great to know she made a lasting impression. We appreciate your kind words and look forward to assisting you again in the future!"
Kathy Brown
December 20, 2024
5
out of
5
rating by Kathy Brown
"My agent Josh was very thorough on explaining all the new services available to me that I did know is available. Thank You Josh for meeting with me."
We responded:
"Thank You Kathy! I appreciate you and enjoyed the meeting! "
Marc Ensz
December 19, 2024
5
out of
5
rating by Marc Ensz
"Jake is a great communicator! He is always there to answer my questions and will pro-actively call me to check in. Highly recommended!"
We responded:
"Thank you so much for your fantastic review Marc! We’re delighted to hear that Jake has been such a great communicator and that he takes the time to check in with you. Providing proactive and attentive service is a priority for us, and it’s wonderful to know that it made a positive impact on your experience. We truly appreciate your recommendation and are here for any questions or assistance you may need in the future!"