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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Becky Haun

August 11, 2026

5  out of  5
rating by Becky Haun
"We have renters, liability on 2 cars. Great price. Very friendly service."
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john mcgrath

August 8, 2026

5  out of  5
rating by john mcgrath
"I cant say enough good things about this agency. The staff is very friendly courteous and professional. My agent Justin has been an absolute pleasure to work with."
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bill

August 7, 2026

5  out of  5
rating by bill
"Had a problem and State Farm and Jeff provided great service in getting my car towed."
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Bob Hummel

July 31, 2026

4  out of  5
rating by Bob Hummel
"Knowledgeable and caring but at times challenging to get a hold of at their office"
We responded:
"Hi Bob—thank you for taking the time to leave a review. We’re glad to hear you found our team knowledgeable and caring.

We also appreciate the feedback about getting in touch with our office. That’s not the experience we want you to have, and we’ll use your comment to help improve our response times and availability. If you’re ever trying to reach us again, feel free to contact us and we’ll do our best to connect you right away.

Thanks again for your feedback!"
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lori petree

July 31, 2026

5  out of  5
rating by lori petree
"Excellent response time my claim."
We responded:
"Hi Lori—thank you for the great review! 😊 We’re so glad you had an excellent response time with your claim. If you ever need anything else, we’re here to help."
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Daphne Hill

July 24, 2026

5  out of  5
rating by Daphne Hill
"Justin went above and beyond to help me with my policies. Everyone is Josh Hemphill’s office provides excellent customer service. They’ve handled all my insurance needs for years, and I cannot recommend them highly enough."
We responded:
"Thank you Daphne! We appreciate you!"
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Jennifer Jahn

July 20, 2026

5  out of  5
rating by Jennifer Jahn
"Brandon is my Agent at this Agency and he has been wonderful but anyone I’ve ever talked to or had a question has been very helpful. I recently had a flat tire and the tow truck was there in a flash took care of it and was on his way! Very positive experience!!"
We responded:
"Thank you greatly for the feedback, Jennifer! I truly appreciate you being a customer and the confidence you have in our agency and Brandon! "
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Barbara Wheat

July 16, 2026

5  out of  5
rating by Barbara Wheat
"Josh did a excellent job on going over and explaining my policy s. Keep up the good work 💯"
We responded:
"Hi Barbara—thank you so much for the great review! 😊 We’re glad we did an excellent job going over and explaining your policies.

We really appreciate you taking the time to share your feedback—keep in mind we’re always here if you ever have questions! 💯"
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Linda Dalton

June 18, 2026

5  out of  5
rating by Linda Dalton
"Got my car and house insurance with Josh at State Farm and he is always there for me when i have questions. Best insurance place in my opinion. If you want insurance go with Josh at State Farm."
We responded:
"Hi Linda—thank you so much for the great review! We’re thrilled to hear you got your car and home insurance with us and we are always here to help when questions come up. We truly appreciate your recommendation and kind words. Thanks again for choosing State Farm!"
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Don Green

June 3, 2026

5  out of  5
rating by Don Green
"Having a vehicle break down on the interstate, require a tow and face the financial outlay is never pleasant. But State Farm's coverage took away any of the anxiety from the incident."
We responded:
"Thank you for sharing your experience! We know how unpleasant a breakdown can be, and we're so glad we could turn a tough situation into a smooth, affordable, and stress-free one. Thank you for trusting us with your vehicle insurance!"
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Jason Foster

June 3, 2026

5  out of  5
rating by Jason Foster
"Best customer service I’ve ever experienced dealing with insurance"
We responded:
"Thank you so much for the positive review Jason! We appreciate you!"
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Nancy Rudd

May 22, 2026

5  out of  5
rating by Nancy Rudd
"I don’t think I’ve ever had to wait on any thing from just asking a question to getting an answer from a real person at first call."
We responded:
"Hi Nancy—thank you for your review! We’re so glad to hear you haven’t had to wait for anything and that you’re able to get real-person answers right when you call. We truly appreciate your trust and the kind feedback."
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MATTHEW LITTLETON

May 18, 2026

5  out of  5
rating by MATTHEW LITTLETON
"Had a chip on my windshield. I called the repair shop that was recommended by Josh and it was a flawless experience. They came to me at my workplace and fixed it in about 15mins. Very pleased!"
We responded:
"Hi Matthew—thank you for the great review! We’re glad Josh’s recommendation worked out and that the repair was quick and seamless. It’s awesome they were able to come to your workplace and get it taken care of in about 15 minutes. We truly appreciate your business and hope you’re back to enjoying a clear windshield!"
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James George

May 5, 2026

5  out of  5
rating by James George
"Josh Hemphill and State farm are the best Insurance Agents in Knoxville Tennessee. They care about each and every person who walks through the door and you will struggle to find better pricing on insurance. They are amazing!"
We responded:
"Hi James—thank you so much for the fantastic review! We’re honored by your kind words about Josh and our team, and we’re glad you felt genuinely cared for. We also appreciate you noting the value and competitive pricing. Thanks again for choosing State Farm—we’re here for you anytime you need us!"
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Sarah Turner

April 14, 2026

5  out of  5
rating by Sarah Turner
"I recently switched to State Farm after Cameron reached out to me and I'm so happy with the change. She made everything super easy and went above and beyond getting me insured. She's the best!"
We responded:
"Hi Sarah—thank you so much for the wonderful review! We’re thrilled you switched to State Farm and that Cameron made everything so easy. It means a lot that she went above and beyond to get you insured. We truly appreciate your trust—please don’t hesitate to reach out anytime you need us!"
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Craig Lemay

April 7, 2026

5  out of  5
rating by Craig Lemay
"Breanna with state farm was amazing very kind and sweet and helped me so much i will definitely be recommending state farm to everyone thank you so much Breanna"
We responded:
"Thank you, Craig, for your kind words about Breanna. We're glad to hear she was able to assist you so well. Your recommendation means a lot to us. "
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Jamie Kennedy

March 20, 2026

5  out of  5
rating by Jamie Kennedy
"Always a breeze to work with & update policies. They’re very patient and thorough when explaining everything and definitely work hard to get very competitive rates"
We responded:
"Thank you, Jamie, for your feedback! We're glad to hear that updating your policies has been smooth and that our team has been patient and thorough. We appreciate your trust in us to find competitive rates. "
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Kim Mynatt

February 24, 2026

5  out of  5
rating by Kim Mynatt
"I was recently the victim of cybercrime and lost a large sum of money! So thankful that when I switched to State Farm Insurance last year, they offered cybercrime insurance! My other insurance company didn’t have it. I was thrilled with the expedient claims process and when my claim was approved, I cried! Within days I had the money I lost back in my account! Everyone start to finish was so awesome and understanding. The ordeal was so incredibly stressful already! I didn’t need any additional stress and State Farm really exceeded my expectations in every area! Thank you to Michelle! She is such a kind and caring person!"
We responded:
"Hi Kim, Thank you so much for sharing your experience. We’re truly sorry to hear about the cybercrime you endured, but we’re incredibly glad that our cybercrime insurance was able to provide you with timely support and peace of mind during such a difficult time. Michelle and the entire team are committed to helping our clients when they need it most, and your kind words mean a lot to us. If you ever need anything else, please don’t hesitate to reach out. We’re here for you!"
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Cara Ford

February 13, 2026

5  out of  5
rating by Cara Ford
"My name is cara I am a customer with state farm josh hemphill is my agent and julie ,wanted to say thank you for your service.I was on my way to work stopped at walmart and when I got into my car it wouldn't drive.I got ahold of you guys and there was a tow came out right away .When the driver showed up not even 10 minutes he fixed my car and I was back on the road.This company is great ,thank you ."
We responded:
"Hi Cara, Thank you so much for sharing your experience! We’re thrilled that Julie and our team were able to assist you quickly and get you back on the road without much delay. Your kind words mean a lot to us, and we’re grateful to have you as a valued customer. If you ever need anything else, we’re here to help!"
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Jeremy Rutledge

January 23, 2026

5  out of  5
rating by Jeremy Rutledge
"i talked to justin, he informed me on alot of much needed knowledge on my policys and seemingly wanted only the best for me. good guy."
We responded:
"Thank you so much for your kind words! We're glad to hear that Justin was able to provide you with helpful information and had your best interests in mind. We appreciate your feedback and are here anytime you need assistance!"
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Tracy Branner

January 15, 2026

5  out of  5
rating by Tracy Branner
"Great service and support whenever things and life happens! Better than jake from State Farm !! Honestly, Josh and Kelb are great people! Go switch insurance today!"
We responded:
"Thank you, Tracy! We’re thrilled to hear that Kaleb provided you with such great service and support. Your recommendation means a lot to us! If you ever need anything, we’re always here to help."
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Jenay Farrell

January 6, 2026

5  out of  5
rating by Jenay Farrell
"Brad was AMAZING! He was knowledgeable, kind and help get our business insurance quickly!"
We responded:
"Thank you so much for your wonderful feedback Jenay! We're delighted to hear that Brad provided knowledgeable and kind assistance to get your business insurance quickly. We appreciate your support and are here to help anytime!"
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Sabrina Balogh

January 5, 2026

5  out of  5
rating by Sabrina Balogh
"It was great working with State Farm! I had just changed my coverage from another insurance company a couple weeks before. They made me feel like I had been with them for a long time. They were very professional and answered all my questions along the way! A +++"
We responded:
"Thank you for sharing your positive experience Sabrina! We're thrilled to hear that State Farm made you feel right at home and provided professional, attentive service throughout your coverage change. Your A+++ rating means a lot to us. We're always here to help with any future insurance needs!"
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Timothy Milligan

December 26, 2025

5  out of  5
rating by Timothy Milligan
"Great service, the claim went quick and easy."
We responded:
"Thank you for your feedback Tim! We're glad to hear that your claim process was quick and easy. Providing great service is our priority, and we're here to help whenever you need us!"
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Tammy Sharp

December 19, 2025

5  out of  5
rating by Tammy Sharp
"They took care of me like I was their only client! Each step of the process was literally seamless and then they called me to make sure everything was excellent! And it was!!"
We responded:
"Thank you so much, Tammy! We're thrilled to hear that you felt like our only client and that the entire process was seamless. Your satisfaction means the world to us, and we're always here to ensure everything continues to go excellently for you!"