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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joe Weber

March 18, 2025

5  out of  5
rating by Joe Weber
"I've had State Farm since I was 16yrs old. Now, 50yrs old, I've had my share of agents and will say that Josh & Michelle are awesome and will work for you! A minor issue with my Subaru windshield getting hit by a rock turned into a 2 month issue with my previous state farm agent because of oem vs aftermarket glass. The glass company, ended up breaking my camera and a few other items, but Josh & Michelle went to bat with them and got everything straightened including a rental for me quickly. These are the people you want to be giving your local business to and watch them succeed and grow. They go above and beyond to make the customer happy hoping that it will pay off for them in the end. I hope it does, because they are deserving. Very good, honest, straight forward and get the job done without handholding. Thank you Josh, Michelle and your team!!"
We responded:
"Thanks Joe, I appreciate your kind words and ultimately in the end it came down to just taking care of you. I greatly appreciate your business and patience throughout this process! Customers like you, get me fired up daily to take care of people. Thank you for your business and your trust in our team. Just know we will always battle for you and many other great customers!"
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James Womack

March 17, 2025

5  out of  5
rating by James Womack
"Josh Hemphill office gets five stars with us. They turned a bad situation better through their customer service and willingness to go to bat for their customers"
We responded:
"Thank you for the fantastic five-star review James! We’re so glad to hear that our office was able to turn a challenging situation into a positive experience for you. Our team is dedicated to providing exceptional customer service and advocating for our clients, and it's wonderful to know that it made a difference for you. If you need anything in the future, please don’t hesitate to reach out. We truly appreciate your support!"
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Theodore Cooper

March 15, 2025

5  out of  5
rating by Theodore Cooper
"Mr. Hemphill's agency is very knowledgeable and helpful in his his business wiht all the agents involved. I'm very satisfied in evry area he helped me to understand whst is good for my wife and I. Thank you."
We responded:
"Thanks so much Theodore! Our team here at JHSF is very knowledgeable and always ready to help customers find the right coverages for their home insurance, auto insurance, life insurance, etc. Thanks for working with our team!"
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Deon Baker

March 12, 2025

5  out of  5
rating by Deon Baker
"Very professional and polite and made it as if it never broke , great job"
We responded:
"Thank you for your kind words Deon! We’re so glad to hear that you had a positive experience and that our team provided professional and polite service. It’s wonderful to know that it made a difference for you. If you need any further assistance, please don’t hesitate to reach out. We appreciate your feedback!"
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Rose Cameron

March 7, 2025

5  out of  5
rating by Rose Cameron
"I did an annual policy review with Julie and it was a very smooth transaction. Julie made me aware of current changes and made a few suttle suggestions. No pressure, just an easy, friendly two way conversation. The meeting was short, friendly and most of all productive."
We responded:
"Thank you for taking the time to share your experience Rose! We're delighted to hear that your annual policy review with Julie went so smoothly. Our team aims to provide friendly and informative service without any pressure, and it's great to know that Julie was able to assist you effectively. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!"
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Betsy Benson

February 17, 2025

5  out of  5
rating by Betsy Benson
"Lillianna is an outstanding insurance agent !! Very attentive to our needs, feelings & answers all our questions to our satisfaction. Offering alternatives if needed. She is just a special person !!"
We responded:
"Thank you for your wonderful review Betsy! We're so glad to hear that Liliana provided you with exceptional service and that she was attentive to your needs. It's our priority to ensure our clients feel understood and supported, and it sounds like Lillianna went above and beyond. We appreciate your kind words and look forward to continuing to assist you!"
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Bridgett Sharp

February 10, 2025

5  out of  5
rating by Bridgett Sharp
"Thank you Justin from State Farm! You gave excellent customer service throughout the entire process!"
We responded:
"Thank you for your fantastic review Bridgett! We're thrilled to hear that Justin provided you with excellent customer service. Our team strives to make every experience smooth and enjoyable, and it's great to know we hit the mark. We appreciate your support and look forward to serving you again in the future!"
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K Todd

January 14, 2025

5  out of  5
rating by K Todd
"Great service from Josh and his entire team. Liliana has been very helpful with insurance review. Always courteous and friendly by phone or in office."
We responded:
"Thank you for your fantastic review! We're so glad to hear that you received great service from Josh and the entire team. It’s wonderful to know that Liliana has been helpful and consistently courteous, both over the phone and in person. We truly appreciate your feedback and look forward to continuing to assist you with your insurance needs!"
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Linda Fitzpatrick

January 9, 2025

5  out of  5
rating by Linda Fitzpatrick
"I have been thrilled with Agent Liliana Lopez. She may the the most efficient and knowledgeable agent I have ever worked with and I’m not a young person 💕💕💕"
We responded:
"Thank you so much for your wonderful review Linda! We’re thrilled to hear that you had such a positive experience with Agent Liliana Lopez. Her efficiency and knowledge truly set her apart, and it’s great to know she made a lasting impression. We appreciate your kind words and look forward to assisting you again in the future!"
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Kathy Brown

December 20, 2024

5  out of  5
rating by Kathy Brown
"My agent Josh was very thorough on explaining all the new services available to me that I did know is available. Thank You Josh for meeting with me."
We responded:
"Thank You Kathy! I appreciate you and enjoyed the meeting! "
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Marc Ensz

December 19, 2024

5  out of  5
rating by Marc Ensz
"Jake is a great communicator! He is always there to answer my questions and will pro-actively call me to check in. Highly recommended!"
We responded:
"Thank you so much for your fantastic review Marc! We’re delighted to hear that Jake has been such a great communicator and that he takes the time to check in with you. Providing proactive and attentive service is a priority for us, and it’s wonderful to know that it made a positive impact on your experience. We truly appreciate your recommendation and are here for any questions or assistance you may need in the future!"
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Deon Hill

November 9, 2024

5  out of  5
rating by Deon Hill
"They really made my day by setting me up with car insurance thank you!!!!!!!!!"
We responded:
"Thank you so much for your enthusiastic review! We're thrilled to hear that we could make your day by helping you set up your car insurance. Your satisfaction means a lot to us! If you have any questions or need further assistance in the future, don’t hesitate to reach out. Enjoy your day!"
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Cameron Sander

November 8, 2024

5  out of  5
rating by Cameron Sander
"Lots of friendly faces, and all very helpful people Helped me quickly and accurately"
We responded:
"Thank you for your kind words! We're so glad to hear that you had a positive experience with our team and found everyone to be friendly and helpful. Our goal is to provide quick and accurate service, and it's great to know we met that mark for you. If you need anything else in the future, please don’t hesitate to reach out. We’re here to help!"
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Brian Giovanniello

October 21, 2024

5  out of  5
rating by Brian Giovanniello
"Worked with Liliana on a Home and Auto policy for my father. The rates were really good. Liliana was very professional and personable. Can’t recommend this State Farm office enough."
We responded:
"Thank you so much for your wonderful review! We’re delighted to hear that Liliana was able to assist you with your father’s Home and Auto policy and that you found our rates to be competitive. Liliana truly embodies our commitment to professionalism and personal service. We appreciate your recommendation and look forward to helping you and your family with any future insurance needs!"
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Lars Hondorf

October 10, 2024

5  out of  5
rating by Lars Hondorf
"Was a great experience. After my previous agent retired, met with Liliana Lopez out of their Powell Office. Did a thorough review of all my insurance, making sure that it fit my needs. Additionally went above and beyond to make sure that my homeowners insurance reflected updated value of home for replacement costs if anything was to happen (in addition to the updating at yearly renewal). Thanks for everything,"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Liliana Lopez at our Powell office. It's wonderful to know that she took the time to thoroughly review your insurance needs and ensure your homeowners insurance is up to date. We appreciate your trust in us and look forward to continuing to serve you in the future. If you have any more questions or need assistance, feel free to reach out!"
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Gene Vuyovich

September 19, 2024

5  out of  5
rating by Gene Vuyovich
"Justin goes above expectations, he is friendly and knowledgeable. Gives us the right information to make a well informed decision."
We responded:
"Thank you for taking the time to leave us a review Gene! We're thrilled to hear that you found our service to be above expectations. It's great to know that you found Justin to be friendly and knowledgeable, and that he provided you with the right information to make a well-informed decision. We appreciate your feedback and look forward to continuing to provide you with excellent service in the future."
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Debbie Deal

September 19, 2024

5  out of  5
rating by Debbie Deal
"Thank you. My rate dropped. Got better coverage. My deductible dropped. Got additional coverage and did I say My Rate Dropped. Love it!!!"
We responded:
"Thank you for your wonderful review Debbie! We're delighted to hear that your rate dropped and that you were able to secure better coverage with a lower deductible. It's fantastic to know that you're satisfied with the additional coverage you received. We're thrilled that we could meet your expectations and help you save money. We appreciate your feedback and are grateful for your support. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us."
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Kyndra Bussell

July 23, 2024

5  out of  5
rating by Kyndra Bussell
"By far the best insurance I’ve ever had! Check them out, they’ll do you right."
We responded:
"Thank you so much for leaving such a fantastic review Kyndra! We're thrilled to hear that we have been the best insurance you've ever had. It means a lot to us that you had such a positive experience with our services. We appreciate your recommendation and encourage others to check us out. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us as your insurance provider, and we look forward to continuing to serve you!"
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Fredrick

July 11, 2024

5  out of  5
rating by Fredrick
"Parker at the Josh Hemphill State Farm Agency was a true pleasure to work with. He was knowledgeable and extremely professional in addition to providing a big savings over our previous insurer. Thank you!"
We responded:
"Thank you for the positive review! We're glad Parker provided a knowledgeable and professional experience while also saving you money compared to your previous insurer. We appreciate your feedback and look forward to serving you again Fredrick!"
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Oneta Fioravanti

July 8, 2024

5  out of  5
rating by Oneta Fioravanti
"Very friendly, informative and saved me hundreds"
We responded:
"Thank you for leaving us such a positive review Oneta! We're thrilled to hear that our team was friendly, informative, and able to help you save hundreds. Providing excellent service and helping our customers save money is always our goal. We appreciate your feedback and are glad we could assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our services, and we look forward to serving you again!"
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Brittney Wayman

July 7, 2024

5  out of  5
rating by Brittney Wayman
"They were very helpful, and went over everything thoroughly."
We responded:
"Thank you for taking the time to leave us a positive review Brittney! We're delighted to hear that our team was helpful and went over everything thoroughly with you. Providing excellent service and ensuring our customers have a clear understanding is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!"
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Steven Watkins

June 18, 2024

5  out of  5
rating by Steven Watkins
"Jacob (Jake) was so kind and genuinely interested in helping...as he did his job he listened well and his suggestions showed me he was very knowledgeable about the company and it's mission. Jake made the experience comfortable. His "follow-up" and patience helped me feel secure about choosing this particular location."
We responded:
"Thank you for taking the time to leave such a wonderful review Steven! We are delighted to hear about your positive experience with Jake. We pride ourselves on having knowledgeable and attentive team members who are genuinely interested in helping our customers. It's great to know that Jake was able to make your experience comfortable and provide you with the necessary information to feel secure in your decision. We will make sure to pass along your kind words to Jake and the rest of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!"
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Isaac Harris

June 12, 2024

5  out of  5
rating by Isaac Harris
"Jake was great in going over all the details of the quote. We increased parts of our coverage while still saving money. Looking forward to continuing to work with them in the years ahead."
We responded:
"Thank you for taking the time to leave such a positive review Isaac! We are thrilled to hear that Jake provided great service by thoroughly going over all the details of the quote with you. It's fantastic that we were able to increase parts of your coverage while still helping you save money. We value long-term relationships with our customers and are excited to continue working with you in the years ahead. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!"
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Neeta Bug

June 12, 2024

5  out of  5
rating by Neeta Bug
"I finally have insurance. I was asked weekly until I was able to get it taken care of! Thank you so much for being so kind and respectful! I’m happy with the insurance I have now!"
We responded:
"Thank you for sharing your positive experience with us! We understand the importance of having insurance and we are glad that we could assist you in getting it taken care of. We strive to provide excellent customer service and it's wonderful to know that our team was kind and respectful throughout the process. We are thrilled to hear that you are happy with the insurance you now have. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!"
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Amanda DeBoer

June 1, 2024

5  out of  5
rating by Amanda DeBoer
"Excellent insurance company!!"
We responded:
"Thank you so much Amanda! We are always here to help out!"